Privacy notice

Athlone Roofing & PVC
Moydrum Business Park, Moydrum Road, Athlone, Co. Westmeath, Ireland

For questions or data-rights requests, contact info@athloneroofingpvc.ie or 085 244 7344. Postal correspondence: Moydrum Business Park, Moydrum Road, Athlone, Co. Westmeath, Ireland.

This includes your name, contact details, property town or Eircode, service requested, message, preferred callback and work timing. If you choose AI chat or AI calling, the assistant processes the messages or microphone audio you provide and creates a text conversation record. Hosting and security systems may process IP addresses, request times and browser information. Please do not provide payment-card details, passwords or sensitive personal information in chat or forms.

We use enquiry information to take steps at your request before a possible contract and to carry out agreed work (GDPR Article 6(1)(b)). For enquiries made on behalf of another person or organisation, necessary correspondence and complaint handling, we rely on legitimate interests in answering requests and managing the business (Article 6(1)(f)), balanced against your rights. Relevant accounting and legal records are kept to meet legal obligations (Article 6(1)(c)). Optional advertising measurement and embedded-map storage operate on consent (Article 6(1)(a) and applicable Irish ePrivacy rules). Submitting an enquiry does not subscribe you to promotional marketing.

The text and voice assistants are automated AI systems, not human staff. OpenAI processes chat messages and, when you start an AI call, audio to provide replies and transcription. A call transcript is securely stored and sent to our office for follow-up. Text chat can retain your enquiry details during the session; where a transcript or callback request is sent to the office, it is used to answer that enquiry. You can choose the ordinary telephone or quote form instead. AI does not make legally binding decisions, confirm appointments, give structural diagnoses or fix a price. Stop a voice call to stop microphone capture.

Information is available to the business staff handling your enquiry and to necessary hosting, email and IT providers acting under appropriate arrangements. OpenAI is used for the AI services. Google receives technical data if you enable embedded maps; Meta receives browser and conversion information only if marketing is enabled and you allow it. Providers may process data outside the EEA. Applicable transfers must use a lawful safeguard, such as a relevant adequacy decision or EU standard contractual clauses with necessary supplementary measures. You can request details of the providers and safeguards relevant to your enquiry. Data is not sold. Disclosures may also be required by law or for professional advice and dispute resolution.

The website schedules AI transcript files for deletion after 90 days and website enquiry records after 365 days, using periodic maintenance. Browser chat memory lasts for the tab session and can be cleared using New chat. Your cookie choice expires after 180 days. Copies in correspondence, quotations and customer records are retained only while needed to handle the enquiry or work, satisfy relevant record-keeping duties or deal with a claim. Retention depends on the purpose, statutory requirements and any unresolved dispute; contact us for the period applying to a particular record.

If you submit a review, we process your email address privately to confirm control of that address and manage the review. With your express permission, your display name, rating, review text and any town/service you enter are published on this website (Article 6(1)(a), consent). You can withdraw this consent and remove the review using the private link in your email or by contacting us. Your email is not displayed or used for promotional marketing. We use a short-lived keyed hash of the submitting connection for spam limits, and necessary moderation records, based on legitimate interests in preventing abuse (Article 6(1)(f)). Connection-rate records expire after one hour. Unconfirmed reviews expire after 48 hours; reviews and their private email/consent/moderation details are kept for up to 1095 days, unless withdrawn or deleted sooner, with deletion enforced by scheduled maintenance. Website cards refresh within about a minute or on reload. Mailbox copies and hosting backups follow the separate retention criteria above. Our review policy explains publication and checks.

Subject to the GDPR conditions, you may request access, correction, erasure, restriction or portability and object to processing based on legitimate interests. You may withdraw consent at any time using Cookie settings or by contacting us; this does not affect earlier lawful processing. Information requested to respond to your enquiry is voluntary, but without sufficient contact and job details we may be unable to help. You may complain to Ireland's Data Protection Commission. We normally respond to rights requests within one month; lawful extensions will be explained.

If you submit a Facebook lead form, Meta also processes information under its own privacy notice and provides the submitted details to the business for the stated enquiry. Consent to unrelated marketing must be obtained separately where required. Website measurement records actual submitted enquiries, not simply clicks on a call button. Personal message text and contact details are not included in the website Pixel events.